Group Manager, Service Delivery - Moncton, Canada | bmm testlabs | bmm testlabs


BMM looks for people who want to be part of something special; a journey that is more than just the next line on a resume. If you have the qualifications and you want to be part of one of the best professional services firms in the world, then we would like to hear from you. BMM is always looking for talented individuals. If you do not see a current career opportunity that fits your skills you can still submit your resume.

current job openings

Group Manager, Service Delivery – Moncton, Canada

Date Posted: Jun 28, 2022
Location: Moncton, Canada
Job Description:

BMM is seeking qualified and talented individuals to join its Service Delivery team in Moncton.   


Under direct supervision of the Vice President of Operation North America, a Manager Service Delivery is responsible for directing and managing a team of test engineers as part of the Service Delivery team. Managers directly interface with clients and are crucial in managing customer projects.


As the direct supervisor of a team, a Manager Service Delivery:

  • Manage daily activities of service delivery group
  • Supervise quality of work while tracking against Service delivery KPI
  • Provides technical support and training to team members
  • Ensures the quality of the team’s work by supervising, promoting and enforcing adherence to BMM standards and
  • procedures
  • Creates and/or reviews client status reports before they are sent to clients
  • Reviews team time slips on a weekly basis and makes billing decisions for all team projects
  • Allocates tasks for the team and manages overall team workload
  • Performs staff reviews for team members and provides regular feedback on performance

Minimum Qualifications:

  • Graduation from an accredited college or university with a Bachelor’s degree in electrical engineering, computer engineering,
  • computer science, math, or related degree
  • Ability to program in a least one high level language such as C++, C#, or Java
  • 2 to 5 years experience compliance testing, quality assurance or software development
  • Excellent communication and decision-making skills

Preferred Qualifications:

  • Experience as a project manager or team leader
  • Experience with the development or testing of gaming technology software or hardware
  • Experience with providing training on an individual or group basis


• Competitive salary based on experience
• Extensive on-the-job training
• Company health, dental & vision plan
• RRSP program
• Staff recognition program including monthly staff awards and events