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To the often-unrecognized credit of the gaming industry; operators, manufacturers, testing labs, regulators, associations and governing bodies continuously seek to refine and redefine the relationship they have with patrons for the better.

Rules and standards are put in place, technology is developed, experiences are carefully created and curated to patrons both within the walls of casinos and now beyond, to the online space and even people’s phones.

Why? It’s all about integrity, transparency and above anything else, the concept of trust.

Responsible Gaming: Context and Questions for the Industry